Shipping FAQ

Cabell is taking a break until early September 🧳

We’re pausing orders while we handle some behind-the-scenes logistics in Europe. When we return, we’ll be back stronger—with at least one brand new product we can’t wait to share with you!

Thank you for your support and understanding 💖

What are your shipping policies ?

We offer FREE shipping on all France orders over 40 euros before taxes.

Even with the absence of charges for shipping, it is important to note that international orders may be subject to duties, taxes, and fees levied by the destination country. The customer assumes responsibility for these additional charges. We suggest contacting your local customs office to obtain more details on any potential fees that may be applicable.

Do you ship internationally ?

Yes we do!

We ship to :

  • Canada, for a flat fee of $10 CAD

(5 to 8 business day to arrive)

  • The US, for a flat fee of 10$ USD

(4 to 9 business days to arrive)

  • France for a flat fee of 6 Euros.

(4 to 7 business days to arrive)

  • Spain for a flat fee of 5 Euros.

(2 to 4 business days to arrive)

  • Belgium for a flat fee of 7 Euros.

(5 to 7 business days to arrive)

  • Germany for a flat fee of 6,50 Euros.

(4 to 6 business days to arrive)

  • Italy for a flat fee of 7 Euros.

(6 to 8 business days to arrive)

  • Portugal for a flat fee of 7 Euros.

(3 to 5 business days to arrive)

  • Switzerland for a flat fee of 7 Euros.

(5 to 7 business days to arrive)

How long will my package take to arrive?

We process all orders within 1–2 business days.

For complete details on international delivery, simply refer to the section above.

What is your refund policy ?

Returned items must reach us within 14 days from the delivery date, remaining unopened and in their original packaging to be eligible for a refund. To facilitate your return, it is advisable to obtain a tracking number to prevent any potential loss during transit.

Initiate your return process by sending an email to info@cabellcosmetics.com, providing your order number and the email used for your order.

Please be aware that you are responsible for covering the shipping costs associated with returning your item.

Can I cancel my order ?

You have a one-hour timeframe from the time of purchase to make edits or cancel your order.

I have not received my order confirmation, what should I do?

Order confirmations may experience delays during peak times and could take up to 24 hours. If you haven’t received your order confirmation email after this period, please reach out to us at info@cabellcosmetics.com.

How can I track my package ?

Once your order has been processed, you’ll receive an email with your tracking number. You can then follow your package’s journey directly through the shipping carrier mentioned in the email.